Shipping policy
Shipping Policy
Last Updated: August 13, 2026
Overview
Thank you for shopping with The Tidy Paw! We want to make sure your order arrives safely and as quickly as possible. Please review the information below for details about our shipping practices.
Free Shipping
We offer free standard shipping on all orders of $50.00 or more (before taxes and after any discounts are applied) shipped within the contiguous United States.
Orders under $50.00 are subject to a shipping fee calculated at checkout based on the destination and selected shipping method.
Order Processing
Orders are typically processed within 2–3 business days of being placed. Business days are Monday through Friday, excluding federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
You will receive a shipping confirmation email with tracking information once your order has been fulfilled and shipped.
Shipping Carriers and Delivery Times
The Tidy Paw fulfills orders through Zendrop. Shipping carriers may include USPS, UPS, or other carriers selected based on your location and order details.
Estimated delivery times after fulfillment are typically 5–10 business days for standard shipping within the United States. Delivery estimates are not guaranteed and may vary based on carrier volume, weather, or other factors outside our control.
Shipping Destinations
We currently ship to addresses within the United States only. We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment directly on the carrier's website.
If you have not received a tracking email within 5 business days of placing your order, please contact us at thetidypawco@gmail.com.
Delayed or Lost Shipments
If your tracking information shows no movement for an extended period or your package appears to be lost, please contact us at thetidypawco@gmail.com and we will work with the carrier to investigate.
Please note that once a package is transferred to the carrier, delivery is subject to the carrier's handling and timelines.
Incorrect Shipping Address
Please double-check your shipping address before submitting your order. The Tidy Paw is not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, contact us immediately at thetidypawco@gmail.com — we will do our best to make corrections before the order is fulfilled, but we cannot guarantee changes once processing has begun.